We follow a reliable refund policy to let our customers feel positive about their association with us. Please read the guidelines governing the refund policy.
- If you wish to cancel your account, notify us at least 15 days before end of your term (via an email to reach@hidubai.com). Upon cancellation, your transaction data is deleted from our payment gateway servers. Since deletion of all data is final, please be sure that you do in fact want to cancel your account before doing so.
- Your subscription gets renewed automatically at the end of each monthly cycle.
- You can upgrade or downgrade level of our services at any time of your usage, however HiDubai does not refund any fees in that case. Any adjustment of unconsumed credit during upgrade will be decided on case-to-case basis.
- If you stop using our services in between the term (example – month), we will not refund you the fees paid by you for the remaining term (example – remaining period of the month). However annual subscription will be refunded on pro-rata basis, considering month as a minimum unit of period. HiDubai would charge a processing fee and cost for creating long-term marketing assets (Example – landing page) will be deducted.
- We reserve the right to modify or terminate the HiDubai service(s) for any reason, without notice at any time.
- Fraud: Without limiting any other remedies, HiDubai may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance, or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.
- Note: No refunds are offered if a plan is canceled mid-month.
Monthly Billing, Cancellation, and Refund Policies:
HiDubai charges and collects in advance for use of the Digital marketing bundled service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, HiDubai will calculate a pro-rated amount with the first payment due on signing.
All subscriptions monthly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: reach@hidubai.com
Customers will receive an email from HiDubai confirming that their subscription to the Digital marketing bundled service has been cancelled.
Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these charges are the customer’s responsibility.
Customers could upgrade or downgrade their subscription plan at any time. For any kind of upgrade or downgrade in subscription, customer must write to reach@hidubai.com
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, HiDubai does not issue refunds or credits for partial months of service.
HiDubai reserves the right to refuse/cancel a subscription plan bought from HiDubai.com, If HiDubai refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of AED 50
These above policies apply to all the Digital marketing bundled services listed on HiDubai unless otherwise noted in the corresponding program materials.